TRINITY COLLAR

BY CHECKING THE BOX BEFORE ENTERING CHECK OUT, YOU AGREE TO ALL THE POLICIES/FAQS LISTED BELOW, AND YOU FULLY ACKNOWLEDGE THAT ALL SALES ARE FINAL AND CAN NOT BE DISPUTED BY YOU/YOUR BANK/PAYMENT PROVIDER. SUPPOSE YOU HAVE RECEIVED YOUR ITEM WITH NO DEFECTS AND HAVE NOT CONTACTED US BEFORE OPENING A CHARGEBACK CLAIM. IN THAT CASE, YOU AGREE THAT IN DOING SO, YOU INVOLVE YOURSELF IN FRAUDULENT ACTIVITY AGAINST DISSONANCE AND YOUR BANK/CARD PROVIDER ACCEPTING THE FULL LEGAL/FINANCIAL RESPONSIBILITY FOR DOING SO. (WE MAINTAIN THIS POLICY TO PROTECT OURSELVES FROM FRAUD AND IMPULSIVE BUYERS. THANK YOU FOR YOUR UNDERSTANDING.)

WE DO FULLY REPLACE ANY PRODUCT THAT ARRIVES DEFECTIVE. BUT AT THIS MOMENT IN TIME WE DO NOT ACCEPT ANY GENERAL RETURNS OR EXCHANGES. WE SET THE DEFINITION OF DEFECTIVE AS ANY PRODUCT ARRIVING WITH VISIBLE STAINS, TEARS/PUNCTURES, OR UNSTABLE STITCHERIES SUCH AS LOOSE SEAMS OR JAGGED LINING. WE FULLY INSURE ALL OUR SHIPMENTS (AT NO EXTRA COST TO YOU), ENSURING THAT IF ANY PRODUCT DAMAGE OCCURS DURING TRANSIT, IT WILL BE REPLACED. (IF THE ITEM IS A 1/1 PIECE, A FULL REFUND OF THE ORDER AMOUNT WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD NO LATER THAN 4 BUSINESS DAYS AFTER WE RECEIVE THE REIMBURSEMENT FROM THE SHIPPING PROVIDER. IN DOING SO, WE WILL BE IN CONTACT WITH YOU THROUGHOUT THE PROCESS. WE RESERVE THE RIGHT TO DISCERN WHAT IS CONSIDERED DEFECTIVE. THE TOP PRIORITY OF DISSONANCE IS TO PROVIDE OUR CLIENTELE WITH THE HIGHEST QUALITY PRODUCTS MADE POSSIBLE TO US. WE WOULD SEE NOTHING LESS AND WILL NOT LEAVE ANY CLIENT WITH A DEFECTIVE PRODUCT AS LONG AS THEY REPORT IT TO US THROUGH THE PROPER CHANNELS LISTED IN THE COLUMN BELOW LABELED "HOW DO I APPLY FOR A RETURN?". WE FUNNEL OUR PRODUCTS THROUGH MULTIPLE PHASES OF QUALITY CONTROL TO AVOID SENDING OUT FAULTY PRODUCTS TO THE BEST OF OUR ABILITY. WE HAVE THIS POLICY IN PLACE TO PROVIDE YOU WITH AN EFFICIENT TRANSACTION PROCESS WHILE PROTECTING THE BUSINESS FROM FRAUDULENT ACTIVITY AND SCAMMERS ALIKE. THANK YOU FOR UNDERSTANDING AND FOR YOUR AGREEMENT WITH THIS POLICY.

IF AN ITEM HAS BEEN SENT TO YOU, THAT'S SUBPAR. WE REGRET THIS UNFORTUNATE EVENT AND ASSURE YOU THAT WE HAVE YOUR BACK AND WILL ADDRESS THIS IMMEDIATELY.

TO SUBMIT A RETURN / EXCHANGE REQUEST FOR A DEFECTIVE PRODUCT. PLEASE E-MAIL US A DIRECT PHOTO & ROTATING VIDEO WITH YOUR FIRST NAME AND ORDER # IN THE SUBJECT TITLE.

SEND AN E-MAIL TO ORDERHELP@DISSONANCESTORE.COM

ONCE REVIEWED AND ACCEPTED, WE WILL SEND YOU AN E-MAIL EXPLAINING HOW TO MOVE FORWARD TO PROCESS YOUR CLAIM. THANK YOU.

WE DO FULLY REPLACE ANY PRODUCT THAT ARRIVES DEFECTIVE. BUT AT THIS MOMENT IN TIME WE DO NOT ACCEPT ANY GENERAL RETURNS OR EXCHANGES. WE SET THE DEFINITION OF DEFECTIVE AS ANY PRODUCT ARRIVING WITH VISIBLE STAINS, TEARS/PUNCTURES, OR UNSTABLE STITCHERIES SUCH AS LOOSE SEAMS OR JAGGED LINING. WE FULLY INSURE ALL OUR SHIPMENTS (AT NO EXTRA COST TO YOU), ENSURING THAT IF ANY PRODUCT DAMAGE OCCURS DURING TRANSIT, IT WILL BE REPLACED. (IF THE ITEM IS A 1/1 PIECE, A FULL REFUND OF THE ORDER AMOUNT WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD NO LATER THAN 4 BUSINESS DAYS AFTER WE RECEIVE THE REIMBURSEMENT FROM THE SHIPPING PROVIDER. IN DOING SO, WE WILL BE IN CONTACT WITH YOU THROUGHOUT THE PROCESS. WE RESERVE THE RIGHT TO DISCERN WHAT IS CONSIDERED DEFECTIVE. THE TOP PRIORITY OF DISSONANCE IS TO PROVIDE OUR CLIENTELE WITH THE HIGHEST QUALITY PRODUCTS MADE POSSIBLE TO US. WE WOULD SEE NOTHING LESS AND WILL NOT LEAVE ANY CLIENT WITH A DEFECTIVE PRODUCT AS LONG AS THEY REPORT IT TO US THROUGH THE PROPER CHANNELS LISTED IN THE COLUMN BELOW LABELED "HOW DO I APPLY FOR A RETURN?". WE FUNNEL OUR PRODUCTS THROUGH MULTIPLE PHASES OF QUALITY CONTROL TO AVOID SENDING OUT FAULTY PRODUCTS TO THE BEST OF OUR ABILITY. WE HAVE THIS POLICY IN PLACE TO PROVIDE YOU WITH AN EFFICIENT TRANSACTION PROCESS WHILE PROTECTING THE BUSINESS FROM FRAUDULENT ACTIVITY AND SCAMMERS ALIKE. THANK YOU FOR UNDERSTANDING AND FOR YOUR AGREEMENT WITH THIS POLICY.

WE DO NOT COVER ANY CUSTOMS FEES FOR INTERNATIONAL ORDERS. ALL RESPONSIBILITY LIES UPON THE CLIENTELE RECEIVING, AND BY CLICKING THE BOX UPON CHECK OUT, YOU CONSENT TO THIS.

YOUR ORDER MAY ARRIVE IN MULTIPLE PACKAGES DEPENDING ON WHAT YOU ORDER. CERTAIN ITEMS ARE STORED IN VARIOUS INTERNATIONAL FULFILLMENT WAREHOUSES WITHIN OUR GLOBAL NETWORK, ALLOWING US TO PRODUCE/SHIP ITEMS CLOSER TO THE LOCATION HERE YOU ORDER THEM. THIS ALLOWS US TO OFFER EVERYTHING AT A LOWER SHIPPING COST TO YOU. YOU MAY REFERENCE YOUR ORDER E-MAIL OR CREATE A CUSTOMER ACCOUNT AT ANY TIME TO SEE WHAT ITEM WAS SENT WITH WHICH TRACKING NUMBER TO ALWAYS STAY UP TO DATE WITH YOUR PACKAGE/S. WE SUGGEST USING THE SHOP APP TO TRACK ORDERS.

WE SHIP EVERYTHING WITH A TRACKING NUMBER.

USA-BASED CLIENTELE: WE PREFER USPS BUT OFFER UPS WITH MULTIPLE SPEED OPTIONS FOR BOTH PROVIDERS.

INTERNATIONAL CLIENTELE: WE PREFER DHL BUT ALSO OFFER USPS AND UPS DEPENDING ON LOCATION.

PLEASE NOTE THAT ALL ORDERS GET DROPPED OFF EVERY WEDNESDAY AND SATURDAY OF THE WEEK, SO WHICHEVER SPEED YOU CHOOSE, YOUR ORDER WILL STILL BE SENT OUT AT THE SAME TIME AS ALL ORDERS RECEIVED THAT WEEK OR WEEKEND. YOU ARE ONLY CHANGING THE SPEED AT WHICH THE COURIER WILL DELIVER TO YOU. WE ARE NOT RESPONSIBLE FOR COURIER DELAYS ONCE THE ITEM LEAVES OUR LOCATIONS. ALL ORDERS ARE INSURED FOR UP TO 200$ USD FOR LOST ITEMS. IF YOU WOULD LIKE TO PURCHASE ADDITIONAL INSURANCE FOR LARGER ITEMS, PLEASE LEAVE A NOTE TO BE INVOICED WITH AN INSURANCE RATE BASED ON YOUR ORDER VALUE. THANK YOU.

ALL ITEMS LISTED ARE READY-TO-SHIP UNLESS STATED OTHERWISE. READ THE PRODUCT DESCRIPTION TO VERIFY THAT THE ITEM IS NOT MADE-TO-ORDER. IF YOU ARE PLANNING A PURCHASE TO COORDINATE AN OUTFIT FOR A CERTAIN OCCASION, KEEP THIS IN MIND AND ALWAYS READ THE PRODUCT DESCRIPTIONS TO VERIFY THAT YOU WILL RECEIVE THEM IN TIME. UNEXPECTED DELAYS MAY OCCUR; IF SO, WE WILL CONTACT YOU AS SOON AS WE ARE MADE AWARE OF IT. WE ARE NOT RESPONSIBLE FOR DELAYS THAT COULD/HAVE OCCURRED AND DO NOT OFFER ANY REFUNDS FOR DELAYS.

WE OFFER CUSTOM-TAILORED SIZING SERVICES ON ALL OUR LINGERIE/HARNESS ITEMS/SETS FOR A $20 USD ADDITIONAL FEE INVOICED TO YOU AFTER YOU PLACE YOUR ORDER, PUT
"CUSTOM SIZING" INSIDE YOUR ORDER NOTES + E-MAIL US AT ORDERHELP@DISSONANCESTORE.COM

(IF ANY ISSUES OCCUR LOCATING THE NOTES SECTION, E-MAIL US IMMEDIATELY.)

IF YOU'RE INTERESTED IN A FULL CUSTOM OUTFIT, WE OFFER PERSONALIZED SERVICE FOR OUR VIP CLIENTELE (INFLUENTIAL FIGURES, CLIENTS WITH AN ORDER HISTORY OF 1500$ USD VALUE OR HIGHER, OR PROFESSIONAL FILM/VIDEO WARDROBING)

E-MAIL US AT ORDERHELP@DISSONANCESTORE.COM

WITH SUBJECT TITLE: " CUSTOM OUTFITZ," WITH A FULL DESCRIPTION OF WHAT YOU'RE LOOKING FOR, YOUR BACKGROUND, AND YOU'RE SIZING TO GIVE YOU THE MOST ACCURATE PRICE QUOTE. THANK YOU FOR YOUR CONSIDERATION.

SUBMIT YOUR INFO THROUGH THIS FORM HERE:

HTTPS://DOCS.GOOGLE.COM/FORMS/D/E/1FAIPQLSE6TRY5VSTWN4X6SKXWDHMCOMFVJHT96_9ESF-IXPVCDESSEW/VIEWFORM

WE CURRENTLY ONLY WORK WITH MODELS WITH MULTI-YEAR EXPERIENCE IN THE FIELD, AN AESTHETIC THAT IS SIMILAR TO THE BRAND OR, MORE SPECIFICALLY, AN UPCOMING RELEASE, AS WELL AS BEING LOCATED IN LOS ANGELES, CALIFORNIA, OR PLANNING TO TRAVEL HERE OF YOUR OWN ARRANGEMENT. IF YOU ARE INTERESTED IN WORKING WITH US, PLEASE E-MAIL US AT INFO@DISSONANCESTORE.COM OR MESSAGE US ON INSTAGRAM.